Frequently Asked Questions
Everything you need to know about bringing Diorama into your home.
What is the typical shipping timeframe for furniture orders?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, white-glove delivery is available for most large furniture items at checkout. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are the wood materials used in your products sustainably sourced?
Sustainability is a core value at Diorama. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status directly through your Diorama account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.