Returns & Exchanges

At Diorama, we want you to be completely satisfied with your home decor and furniture selections. If a piece isn't the perfect fit for your space, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized carrier location, or schedule a pickup for oversized furniture items through our support team.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing